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Online Appointments & Translation

24/7/365

CONTACT US

(719) 532-0300
802 S. Tejon St. Colorado Springs, CO 80903

Southern Colorado's Premier Foreign Language Service Provider Since 1978

Our Online Scheduling Tool

We use a state-of-the art interpreter scheduling & management tool. Thanks to this cutting edge system, our clients have, at their fingertips, real-time data and management reports. Here are the main features:

 

Customized Solution for our Clients

  • Individualized database with your information
  • Secure access: (256K encryption)
  • Form pre-fill based on MRN (for hospitals and clinics)
  • Customized secure email notification for requests, assignments and status.
  • Notifications can be generated to our in-house Interpreters or multiple vendors.
  • Information is pushed with the click of a link

Online Schedule Access/Visibility

  • Multiple user types to secure access to individually identifiable information of Limited English Proficient individuals (LEPs)
    • Interpreter
    • Requester
    • Scheduler
    • Administrator
  • Real-time appointment status
  • Global sort/filter/group for client views
  • Multiple tab views for in-house or satellite locations
  • Language-specific Interpreter drop drown

HIPAA and FERPA Compliant

  • Patient data encrypted when written to database
  • Complete database encryption upon database back-up

Automated Workflow

  • Automatic appointment confirmation / cancellation

Conflict Resolution

  • Our system alerts our staff when there is an Interpreter schedule conflict

Data Integrity Maintenance

  • Via lookups and dropdown fields

Color-coding

  • Easy identification of changes in appointment status

Reporting

  • Generate utilization reports on: language, location, actual duration versus estimated duration, cost center, down-time, etc.

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