We use a state-of-the art interpreter scheduling & management tool. Thanks to this cutting edge system, our clients have, at their fingertips, real-time data and management reports. Here are the main features:
Customized Solution for our Clients
- Individualized database with your information
- Secure access: (256K encryption)
- Form pre-fill based on MRN (for hospitals and clinics)
- Customized secure email notification for requests, assignments and status.
- Notifications can be generated to our in-house Interpreters or multiple vendors.
- Information is pushed with the click of a link
Online Schedule Access/Visibility
- Multiple user types to secure access to individually identifiable information of Limited English Proficient individuals (LEPs)
- Interpreter
- Requester
- Scheduler
- Administrator
- Real-time appointment status
- Global sort/filter/group for client views
- Multiple tab views for in-house or satellite locations
- Language-specific Interpreter drop drown
HIPAA and FERPA Compliant
- Patient data encrypted when written to database
- Complete database encryption upon database back-up
Automated Workflow
- Automatic appointment confirmation / cancellation
Conflict Resolution
- Our system alerts our staff when there is an Interpreter schedule conflict
Data Integrity Maintenance
- Via lookups and dropdown fields
Color-coding
- Easy identification of changes in appointment status
Reporting
- Generate utilization reports on: language, location, actual duration versus estimated duration, cost center, down-time, etc.
